SECU Credit Union

About

Located at 250 W Pratt St, Suite 150, in the heart of downtown Baltimore, SECU Credit Union serves as a local financial hub for members of the community. The branch is situated within the Pandora building, a location that some visitors find requires a bit of navigation to identify, as the entrance is tucked away in a driveway off Howard Street. Inside, the facility provides automated teller services and maintains a team of onsite representatives who assist members with their various banking needs. The experience at this location is a subject of mixed feedback among local patrons. Some members report positive interactions, highlighting the professionalism and kindness of the staff, particularly when handling personal financial matters. Conversely, other members have expressed frustration regarding the accessibility of the facility, specifically noting that the ATM is often unavailable outside of standard office hours. While some long-term members appreciate the convenience of the branch, others have raised concerns regarding operational policies and the ease of accessing services after hours.

Reviews SECU Credit Union

Customer experiences at this SECU location are highly polarized, with some members praising the staff's professionalism and helpfulness while others report significant frustration. Common complaints center on restricted ATM accessibility after hours and inconsistent or poor customer service regarding fraud and account issues.

Opening hours

Friday

9 AM–5 PM

Monday

9 AM–5 PM

Sunday

Closed

Tuesday

9 AM–5 PM

Saturday

Closed

Thursday

9 AM–5 PM

Wednesday

9 AM–5 PM

Contact

• 250 W Pratt St Ste 150, Baltimore, MD 21201
• (800) 879-7328
• www.secumd.org