Securityplus Federal Credit Union - Northwest Plaza Branch
Credit union · Baltimore
4470 W Northern Pkwy, Baltimore, MD 21215
About
Located at 4470 W Northern Pkwy in Baltimore, the Northwest Plaza branch of Securityplus Federal Credit Union operates as a local financial institution serving the community. The branch provides a range of banking services, including personal and auto loan options, as well as assistance with account management and financial growth. As a federal credit union, it functions as a member-focused organization intended to support the financial needs of its patrons through various banking products and services. Customer experiences at this location are notably polarized. Some members report positive interactions, highlighting specific staff members for their professionalism, patience, and helpful guidance regarding loan applications and credit improvement. Conversely, other patrons have expressed significant frustration, citing challenges with communication, difficulties in accessing online banking, and concerns regarding the efficiency of the customer service department. With a current Google rating of 4.0 out of 5 based on 129 reviews, the branch remains a subject of varied feedback, reflecting a wide spectrum of service experiences for those navigating their financial needs in the Northwest Plaza area.
Reviews Securityplus Federal Credit Union - Northwest Plaza Branch
Customer experiences are highly polarized, with significant frustration regarding remote support and administrative processes contrasted by high satisfaction with in-person interactions. While many users report severe difficulties with phone communication and account management, others praise specific staff members for their helpfulness and financial guidance.
Strengths
- Helpful and knowledgeable staff
- Efficient in-person service
- Supportive financial advice
Weaknesses
- Poor phone customer service
- Difficulties with online account access
- Lack of communication between representatives
- Frequent overdraft fees
Best for
Individuals who prefer in-person banking relationships and personalized financial guidance over remote or digital self-service options.
Opening hours
- Friday
- 9 AM–5 PM
- Monday
- 9 AM–5 PM
- Sunday
- Closed
- Tuesday
- 9 AM–5 PM
- Saturday
- 9 AM–1 PM
- Thursday
- 9 AM–3 PM
- Wednesday
- 9 AM–5 PM
Contact
- 4470 W Northern Pkwy, Baltimore, MD 21215
- (410) 281-6200
- www.securityplusfcu.org/?utm_source=google&utm_medium=organic&utm_campaign=gmb