Johns Hopkins Pharmaquip - Baltimore
Medical supply store · Baltimore
5901 Holabird Ave Suite A-2, Baltimore, MD 21224
About
Located at 5901 Holabird Ave, Suite A-2, Johns Hopkins Pharmaquip serves the Baltimore community as a supplier of medical equipment. The company provides a range of products, including CPAP machines, masks, and various home care supplies, aiming to support patients with their ongoing medical needs. The business experiences a wide spectrum of feedback from those it serves. Some patients report positive interactions with individual staff members, noting that specific representatives have been helpful, patient, and responsive when addressing equipment issues or providing guidance. Conversely, many clients have expressed significant frustration regarding the company’s administrative and logistical operations. Common concerns include long wait times on the phone, difficulties with order accuracy, challenges in coordinating insurance and prescription updates, and delays in the delivery of essential supplies. While some families have relied on the service for years to manage their medical equipment, others have found the communication and fulfillment processes to be inconsistent, leading to a complex reputation among local residents.
Reviews Johns Hopkins Pharmaquip - Baltimore
Customer experiences with Johns Hopkins Pharmaquip are highly polarized, with many users reporting significant frustration regarding administrative errors and communication failures. While some patients appreciate the individual staff members, the company's phone system and order fulfillment processes are frequently cited as major points of contention.
Strengths
- Helpful and pleasant staff
- Responsive individual customer service
Weaknesses
- Excessive phone hold times
- Unreliable order fulfillment
- Poor communication regarding orders
- Inaccurate billing practices
- Lost or missing patient records
Best for
Patients who prioritize direct, one-on-one interaction with staff and are prepared to navigate a difficult phone-based ordering system.
Opening hours
- Friday
- 8:30 AM–5 PM
- Monday
- 8:30 AM–5 PM
- Sunday
- Closed
- Tuesday
- 8:30 AM–5 PM
- Saturday
- Closed
- Thursday
- 8:30 AM–5 PM
- Wednesday
- 8:30 AM–5 PM
Contact
- 5901 Holabird Ave Suite A-2, Baltimore, MD 21224
- (410) 288-8000
- www.hopkinsmedicine.org/care-at-home/home-medical-equipment