Navy Federal Credit Union
Credit union · Baltimore
6651 Ritchie Hwy #21, Glen Burnie, MD 21061
About
Located at 6651 Ritchie Hwy in Glen Burnie, Maryland, this Navy Federal Credit Union branch serves as a local hub for members seeking in-person financial assistance. The branch provides a physical space for those who prefer face-to-face interactions for their banking needs, such as managing accounts, handling debit card issues, or speaking with staff regarding financial services. While many members now utilize the credit union’s mobile app for tasks like electronic check deposits, the branch remains a resource for those who require direct support from a representative. The experience at this location can vary significantly depending on the nature of the visit and the specific staff members on duty. Some visitors find the team to be helpful and efficient, particularly when resolving account access issues or navigating complex requests. However, others have noted inconsistencies in service quality, ranging from professional and friendly interactions to experiences that felt impersonal or dismissive. Additionally, members have reported challenges regarding the reliability of the on-site ATM and occasional difficulties with specific in-branch services. As the branch navigates these operational hurdles, it continues to function as a primary point of contact for the local community, balancing the needs of long-term members with the evolving demands of modern digital banking.
Reviews Navy Federal Credit Union
Customer experiences at this branch are highly polarized, with some patrons praising individual staff members for helpful service while many others report significant dissatisfaction. Frequent complaints focus on unreliable ATM functionality and inconsistent, often rude, customer service interactions.
Strengths
- Helpful and friendly individual staff
- Efficient in-person assistance
Weaknesses
- Unreliable or broken ATMs
- Rude and unprofessional staff behavior
- Long wait times
- Inconsistent customer service quality
Best for
Customers who prefer in-person banking interactions and are willing to navigate potential service inconsistencies.
Opening hours
- Friday
- 9 AM–5 PM
- Monday
- 9 AM–5 PM
- Sunday
- Closed
- Tuesday
- 9 AM–5 PM
- Saturday
- 9 AM–2 PM
- Thursday
- 9 AM–5 PM
- Wednesday
- 9 AM–5 PM
Contact
- 6651 Ritchie Hwy #21, Glen Burnie, MD 21061
- (888) 842-6328
- www.navyfederal.org/branches-atms/locations/usa/md/glen-burnie/bur.html